Once we have received and accepted your package, your refund will be processed within 7 business days. Any returns in violation of the return policy stated above will incur an automatic chargeback of a 20% restocking fee.If shoe boxes are used as the shipping box, the item is deemed as not resalable condition and will not be refunded. Shoe boxes are not to be used as a shipping box- it must be packed inside a protective box or mailer. Footwear: Shoes must be clean, unused, undamaged, and returned in the original shoe box, in resalable condition.Final sale items will be sent back to the customer if returned. Items purchased under final sale discount codes will not be eligible for exchange or return. Including - but not limited to - sale items, intimates, bodysuits, accessories (select jewelry, sunglasses, belts, hats, bags), vintage items. Any item marked as FINAL SALE in the item description cannot be exchanged or returned.Items that do not meet these criteria will be denied and sent back. We have the right to refuse any refund if we believe that there is any sign of wear, alterations, odors, or damage to the fabric, and if it is outside the 30 day mark.All damages must be unworn, unwashed and with tags attached. Damages upon arrival must be claimed through email within 7 days of delivery.If you return products that were contingent to receiving a discount (Ex: $20 off $100, Buy 2 Take 20% off), your applied discount becomes invalid which will be reflected in your refund.Orders that were placed using Afterpay or Paypal cannot be returned in store.For hygienic purposes, items must be in original packaging and unworn. Please email within 7 days to initiate this return. Limited Return Policy: LUV AJ, Gorjana, and Five and Two products are limited to a 7-day return period.All returned items must be unworn, unwashed merchandise with the tags attached.Items must be returned within 30 days of your order's fulfillment date.International shipping is not currently available to countries in the UK and Europe.Ĭhanged your mind? No worries! Click HERE to start a return! Tracking is provided via USPS.įor your protection, we require that the billing address match the address that is on file with the credit card issuing bank. Expected delivery time varies between two to four weeks based on location. International orders are shipped using USPS Priority Mail for a flat rate of $45.00. Free shipping only applies to merchandise taxes and gift certificates do not count toward the free shipping total. Certain items bear a shipping surcharge based on size and/or weight, and free shipping does not apply to non-contiguous states (Hawaii & Alaska). However, American Threads is not liable for problems out of our control such as inclement weather, USPS lost packages, incorrectly delivered packages, delayed delivery schedule, or incorrectly provided addresses.Īll orders over $120 in the US will not be charged shipping fees. We do everything we can to insure that orders are received on time. As soon as your order ships, we will send you a confirmation email to the address provided with your order. ‘Business days’ exclude holidays and weekends, and our shipping distribution center does not operate on weekends or holidays. Once shipped, your order will usually be delivered within 5-7 business days. Please allow 2 business days for orders to be processed, and in-stock merchandise will ship within 3 business days after processed. We ship domestic orders using USP S First Class Mail for a flat rate charge of $8.
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